Legal Notice

This website is operated by PAYONE GmbH, headquartered in Frankfurt am Main (Germany).
PAYONE is a company belonging to Worldline and the DSV (Deutscher Sparkassenverlag).

Website operator

Lyoner Straße 15
60528 Frankfurt am Main Germany

Content responsibility according to § 10 Section 3 MDStV
Marketing & Communications Department
Tel.: +49 (0)69 6630-50

Legal notice

District Court Frankfurt HRB 116860
VAT: DE185996311
Managing directors: Ottmar Bloching, Frank Hartmann, Dr. Matthias Böcker, Roland Schaar
Chairman of the board: Sven Korschinowski

PAYONE GmbH is authorised and supervised as a payment institution by the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht), Graurheindorfer Straße 108, 53117 Bonn, Germany.


For UK: Deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

© PAYONE GmbH, Frankfurt am Main. All rights reserved.

References on content and utilization of the website

PAYONE constantly checks and updates the content on this website with the utmost care. Yet, no warranty can be given as to the informations included being entirely correct and exact. Any liability for damages, occurring directly or indirectly as a result of the usage of this website can therefore not be assumed. The same applies to all websites referred to via hyperlinks. PAYONE is not responsible for the content of the websites, which can be reached via these links. PAYONE reserves the right to make changes or additions to the information provided.

Content and structure

Content and structure of the website of PAYONE is subject to copyright protection. It is prohibited to copy, distribute, alter or make the content of this website accessible to third parties for commercial purposes. The use of text or text parts requires prior approval by PAYONE GmbH.

Customer complaints

You can contact us with your complaint in various ways:

By telephone:

Call us at +49 (0)69 6630-5333
Service hours: Monday - Friday from 9 am to 4 pm


Write to us at

In writing:

Please send letters to PAYONE GmbH
Lyoner Straße 15
60528 Frankfurt am Main